www.JewelleryMart.com is the trading name of our parent company KTD Group s.r.o..
This website is run by KTD Group s.r.o..
Telephone
+420 (0) 246 019 959
Email
support@JewelleryMart.com
Fax
+420 (0) 227 204 992 or write to
Post:
KTD Group s.r.o.
Na Vysluni 201/13
Praha 10, Strasnice
PSC 110 00
Prague, Czech Republic
TERMS APPLY TO WEB AND TELEPHONE
SALES
These terms and conditions apply to purchases made through
our website. They do not apply to purchases made at
our stores where different terms may apply.
WHO CAN BUY
Our prices are in EUR and include all duties and VAT.
We can only supply customers who are over the age of
18 yrs.
PAYMENT
PAYMENT ON LINE
You can pay online through the industry standard secure
payment system on our website. All card details are
encrypted in the software when the order is placed using
high standards of encryption.
The system is secure and we know of no cases of fraud
associated with the system.
PAYMENT OFF-LINE
If you prefer you can place your order and arrange payment off line by
telephoning our team on +420 (0) 246 019 959 during the hours Monday to
Friday 9.00 to 5.00. We can accept payment by cheque through the post
or by card over the telephone.
YOUR ORDER - KEEPING YOU INFORMED
We shall email you a confirmation of receipt of your
order.
We shall also email you when the goods have been despatched.
Delivery will then be made before 12.30 on the working
day after the date of despatch if a delivery does not
arrive on the day after despatch please contact us.
DELIVERY DAY AND MAIL SERVICE
The Mail Special Delivery will not always guarantee
a delivery for a Saturday. Our experience is that they
usually do deliver on a Saturday but it cannot be guaranteed.
Deliveries cannot be made on a Sunday.
An item despatched by us on Friday will usually be delivered
on Saturday but may arrive on Monday.
Deliveries will not be made on Bank Holidays.
LIABILITY FOR DELAY
Whilst we make every endeavour to supply items in a
reasonable timescale we cannot accept any liability
for late delivery or failure to fulfil an order in a
particular timescale.
COMPLAINTS
Our aim is to give satisfaction to our customers. We
hope that you will not have any cause to complain about
the service or products we provide.
However if you do you should contact us by e-mail at support@JewelleryMart.com
or by telephone on
+420 (0) 246 019 959.
Our office are open 9.00 am until 5.00 pm Monday to Friday. You may speak with any of our support team regarding any problems.
CANCELLATION AND REFUNDS
21 DAY MONEY BACK PROMISE
Under the Distance Selling Regulations you have a "cooling
off period" of seven days giving you the right
to return goods for a full refund. This does not include
items which have been especially made for you or have
some associated hygiene requirement such as earrings
or body jewellery.
We offer our customers the opportunity to return items within a twenty one day cooling off period after the item has been despatched by us.
Items returned for a refund must be returned in good condition, unused, with original packaging and paperwork. The items must arrive at our office within 21 days of our despatch date to you.
Our earrings and body jewellery will be supplied in sealed packets. You may only return earrings or body jewellery for a refund during this 21 day period if the sealed package has not been tampered with.
RETURNING ITEMS TO US BY POST
You will receive details and a return form with your
order to enable you to return the item. Simply return
the unused item in good condition, with original paperwork
and packaging byl Mail Special Delivery and a refund
of the purchase price will be made by the method used
for the purchase. You will pay the costs of returning
the item and we shall refund the purchase price you
paid excluding any delivery charges.
GUARANTEES
JEWELLERY GUARANTEES
Our jewellery is guaranteed, for one year, to be free
of manufacturing or material faults and to be suitable
for the purpose it was sold as required under the terms
of the relevant Sale of Goods Acts. You can return jewellery
items to us for assessment and action if you have a
claim under this guarantee. We may, at our discretion,
repair, replace, or refund under the terms of the Sale
of Goods Act.
Our guarantee does not apply to faults caused by accident,
neglect or misuse of the goods.
WATCH GUARANTEES
After the initial 21-day money back promise period our
watches are covered by a manufacturer’s written guarantee
supplied with the watch. You are able to return goods
to the address shown on the guarantee for repair under
the terms of their guarantee. You will need to keep
the guarantee and your original purchase receipt to
support any guarantee claim.
PRIVACY POLICY AND DATA PROTECTION
Wewill not disclose your details to any third parties without your consent.
Cookies are used on this shopping site only to keep track of the contents of your shopping cart and activities on the site once you have made your selection.
We will collect information about you for two reasons: firstly to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect and will be kept up to date and includes:
- Your name
- Address
- Phone number
- Email address
Any information we keep is used under the strict guidelines of The Data Protection Act 1998 and will be held securely in accordance with the law and good business practice.
We do not keep any credit card information on our systems. We only take credit card information in order to transmit it to the secure payment gateway.
SIZES
RING SIZES
We will supply a ring in the size ordered.
If you find that a ring is the incorrect size you can
return it to us, within 21-days of purchase for alteration
to your size. We do not charge for this alteration service.
You can print out our ring size chart to help you order
your correct size – full details are printed on the
ring size chart. We can also send you a gauge to measure
your finger with please email support@JewelleryMart.com
with your request giving your postal address for delivery
of the free gauge.
WATCH BRACELET SIZES
All watch bracelets are adjustable. If
you find the watch purchased is the incorrect size use
the supplied measuring gauge to measure your wrist and
then send the watch to us for alteration. There is no
charge for this service. You may also take the watch
to one of our stores where an alteration will usually
be done while you wait and free of charge. It may not
always be possible to alter the bracelet while you wait
but our staff will certainly try to do so. Many other
high street jewellers will undertake alterations but
they may charge for this service.
Some watches may need to be returned to the manufacturers for alteration.
PRICES
RECOMMENDED RETAIL PRICES
We specialise in supplying jewellery and watches
at discount prices. We do this by supplying previous
season products, manufacturer’s excess production and
similar products.
The recommended retail price is the price that is suggested
or recommended for these items by manufacturers, or
agents, or suppliers. Some of the items may have been
sold at the higher price at selected other stores associated
with our business.
STATUTORY RIGHTS AND THE LAW
Our aim is to give our customers a successful shopping
experience. Our terms are intended to give rights, for
example by increasing the length of time for cooling
off and changing your mind or returning the goods. Your
statutory rights are not affected by these terms and
conditions.
These terms and conditions are construed under Czech Republic. By placing an order you are deemed to have read and accepted these terms and conditions.
